VOGT-CTE - POST SALES SERVICE & SUPPORT - EVEN AFTER THE PURCHASE WE ARE THERE FOR YOU ...

Of course, good and efficient products are the center of a successful rescue operation. If the products do not perform as expected, the mission fails. Successful operations therefore depend heavily on the service provided by the supplier and the manufacturer. These services and promises form another important basis for the highest operational readiness of your equipment.

LOGISTIC

TRAINING

PRE-SALES

POST-SALES

SELLOUT

MARKETING

VOGT-CTE - OUR SERVICE PROMISE - POST SALES SERVICE & SUPPORT

Good service is important to us. This begins even before the purchase of a product. Our customer should have the good feeling that he is buying the right product and not making a bad investment. After the purchase, he must always have a perfectly functioning product.

Vogt-CTE GmbH has been working for many years with a service partner network that operates at a high level and is sustainable. The international service for all products is coordinated directly from the headquarters in Münsingen – Switzerland.

We advise our customers before the purchase and reduce the risk of wrong investments
We train our customers after purchase on the product and application tactics
We reply within 24 hrs.
We deliver products and spare parts within 48/96 hrs. from Thun / Switzerland
Our high logistic competence meets even complex requirements

WARRANTY AND SPARE PARTS

We are so convinced of the quality of the products supplied by us that we would like to offer you an above-average warranty period. The legally required warranties, which apply to the respective manufacturers and in the respective markets, can be extended by additional years at Vogt-CTE. Ask for appropriate warranty extensions and warranty plans tailored to your challenge.

Our products meet high standards of quality and reliability. Nevertheless, our products are also subject to natural wear and tear, which leads to the need for spare parts. In this context, we would like to draw your attention to an unusual service that our customers appreciate very much: We grant an above-average availability of spare parts. Ask for corresponding spare parts availability and spare parts solutions tailored to your challenge.

OUR SALES AREAS

Vogt-CTE is a worldwide and for some products a pan-European wholesaler/distributor of rescue equipment and supplies resellers and distributors.

OUR DELIVERY PROGRAM

Vogt-CTE supplies products to the Emergency, Safety, Search & Rescue markets and thus indirectly supplies the fire department, police, ambulance and army.

OUR EMPLOYEES

Vogt-CTE involves all employees in the company and its success. Each employee has a specific area of expertise in which he or she is well versed.

WE PAY ATTENTION TO RELIABILITY

In the selection of our products, which we include in our delivery program, we always pay attention to the highest and proven reliability. Solid core functions, smart and well thought-out design instead of modern “gimmicks”. Short downtimes and fast response times in case of service are just as important to us as long warranty periods and an excellent supply of spare parts.

WE PAY ATTENTION TO DURABILITY

During a rescue operation, material should not and will not be spared. The rescue is in the foreground and not the material. So the product must be able to withstand this. We make sure that our products are well equipped for this practice and can withstand tough operations. Manage your rescue and not your material.

WE PAY ATTENTION TO OPERABILITY

When our products are used, they should be easy and intuitive to operate in their core functions and reliably deliver their required performance. The execution of a rescue operation must not fail because the devices are not operable. We take this into account when selecting our products and train all our customers in their use and application tactics on request.

WE PAY ATTENTION TO INNOVATIONS

Without innovations, we would not open up new and additional opportunities in rescue. Innovations are good and can save far more lives in the future than is already possible today with existing technology. But before an innovation can be put into practice, it has to prove its suitability, usefulness and reliability several times. Only then do we launch such an innovation on the rescue market.